We are in the Las Vegas area and contacted Ornate after a local store quoted an 8-week delivery delay. The folks at Ornate responded with a 3-day delivery date. The communication about timing from the driver was perfect and the delivery guys handled the package carefully and placed it exactly where we wanted it inside our home. I highly recommend this team.
Just had a great experience from start to finish our house is amazing and thanks to ornate furniture
Sales and delivery people were terrific. Excellent service
Pluma 12 Inch Green Tea & Charcoal Memory Foam Mattress
This couch is amazing and the store itself has great furniture and they are all very helpful. I will definitely buy more from here.
Special thanks to Omer! He helped us get what we were looking for! He was very patient and definitely put up with us for a few hours. 🤣 He answered all the questions we had for each item. This company has great culture! Very friendly people. We purchased beds and couches from here and the family is satisfied with our purchases. I will definitely buy from Ornate again.
They were kind, they gave me a discount, I'm fine (the watch gift did not have the parts)
Everybody is nice. Smiling, friendly faces.
Chad was absolutely a very engaging and highly competent logistics man. Worked well with my Florida contact. Thank you for having Jeremy(Sales) and Chad. Begins a solid relationship.
Jeremy and Ozzie went above and beyond to ensure I received my order. I love my sofa!
From Jeremy and Ozzy in showroom, to Robert at delivery it was an excellent experience. New bed and sectional are both great. Can’t recommend Ornate enough. Thank you!
All great from buying process to flawless delivery and set up.
I was very pleased with my salesman Ozzie. He was informative, friendly & professional. He was patient with my indecisions & very helpful. The prices were very comparable & better than other furniture stores. The delivery staff were also great! Friendly & professional.
Im giving 5 star due to the fact when i ordered some info did not match up and they wanted verification of who we were before they would process order which at first i was skeptical but understood, the chairs i ordered took a month to be delivered which was a little longer than expected but overall they are a great company and i will order again
The color, the size and the comfort are just perfect. I wasn't here to recieve it but the people who recieved it for me said the people who came to install it were really nice, so I want to take a moment to thank to the delivery guys. My place has such compact stairs and no elevator so I'm sure it was hard to take in.
The sofa gets complements from everyone who has seen it, it was bigger and pricier than I expect it but worth every penny. Buy it, you won't regret it! It's so sturdy and spacious more than 3 people fit comfortably even the dogs. What I also liked is that you got to choose the pieces you want it to fit your place, my place is a studio so the chaise and the arm were the perfect fit (a tad wide) but overall worked great for my small place. The sofa is like sitting on a cloud, best purchase ever!
I live in Santa Ana so my delivery was really fast, I ordered online on Sunday, had it delivered Wednesday. I would've loved to know exactly when it was going to be delivered, they let me know the day off and not when I put in the order (even when checking the tracking link), but other than that not complains.
My experience was the best ordering from ornate the people had patience with me as I am a first time buyer something big and this much online I was a little worried very helpful the mover Brian/ryan I believe I remember was awesome he was alone and did such a great job delivering the sofa to my upstairs apartment he even showed me an example on how to put on footbeds just a visual thank you ornate the couch was so comfortable and is huge lol
I was worried about ordering such a big purchase online but I went to see the couch at Ashley Furniture and we loved it so I saw that Ornate Furniture had it at a discounted price so I decided to buy. We received our purchase within a week and had to do little assembly and we absolutely love it! It’s just like what we saw in store. We plan to buy the ottoman and chairs lounge to with it in the near future. Will definitely buy from Ornate Furniture again!
Customer service was good but the deliver was in one week , I wanted the deliver the same day,
